[rt-users] critical bug rt-3-0-5pre4: silently ignoring incoming mail

[Jesse Vincent]

Deleted tickets are essentially supposed to "not exist" in the system.
The fact that the new message doesn't get assigned a new ticket id
sounds like a bug, though.

	-j


On Thu, Aug 28, 2003 at 07:57:16AM +1200, Gordon Smith wrote:
> We're not seeing this, but I have noticed one bug that's crept in.
> If a ticket is killed then the user sends a reply to the ticket, RT does
> not re-open the ticket. Status remains deleted, and the correspondence
> gets added to that ticket, so effectively it never gets seen.
> 
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