[rt-users] lost emails! misconfiguration didn't cause bounces...

[Jesse Reynolds]

Hi

I stupidly altered the name of a queue, because I did not understand 
that this was the way the email found it's way into the queue. So for 
the past little while emails sent to our support queue have been 
silently deleted!

I would have expected the messages to have been bounced. I am trying 
to understand why they weren't bounced.

We're using qmail on freebsd. The mechanism for delivery to RT is via 
the file /var/qmail/alias/.qmail-support which contains the following 
command:

|/var/qmail/bin/preline /usr/local/rt2/bin/rt-mailgate --queue 
support --action correspond

The qmail log at /var/log/maillog contains the following lines for 
each delivery attempt:


Aug 28 08:42:57 cabernet qmail: 1062025977.616597 new msg 476188
Aug 28 08:42:57 cabernet qmail: 1062025977.616989 info msg 476188: 
bytes 1012 from <jesse at va.com.au> qp 32496 uid 82
Aug 28 08:42:57 cabernet qmail: 1062025977.620988 starting delivery 
4202: msg 476188 to local rt-support at requests.va.com.au
Aug 28 08:42:57 cabernet qmail: 1062025977.621542 status: local 1/10 
remote 0/20
Aug 28 08:42:58 cabernet qmail: 1062025978.117793 delivery 4202: 
success: 
RT_couldn't_find_the_queue:_supportqmail-inject:_fatal:_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/No_permission_to_create_tickets_in_the_queue_''.qmail-inject:_fatal:_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_failed:_0_/_0_/_No_permission_to_create_tickets_in_the_queue_''._did_0+0+1/
Aug 28 08:42:58 cabernet qmail: 1062025978.118481 status: local 0/10 
remote 0/20
Aug 28 08:42:58 cabernet qmail: 1062025978.118519 end msg 476188

My question is this: why does qmail think the message has been 
delivered successfully, when it is clear that this is not the case?

Thankyou

Jesse