[rt-users] lost emails! misconfiguration didn't cause bounces...

[Jesse Reynolds]

I forgot to mention the version of Request Tracker, so:

RT 2.0.15

Thankyou

Jesse


At 11:18 +1000 28/8/2003, Jesse Reynolds wrote:
>Hi
>
>I stupidly altered the name of a queue, because I did not understand 
>that this was the way the email found it's way into the queue. So 
>for the past little while emails sent to our support queue have been 
>silently deleted!
>
>I would have expected the messages to have been bounced. I am trying 
>to understand why they weren't bounced.
>
>We're using qmail on freebsd. The mechanism for delivery to RT is 
>via the file /var/qmail/alias/.qmail-support which contains the 
>following command:
>
>|/var/qmail/bin/preline /usr/local/rt2/bin/rt-mailgate --queue 
>support --action correspond
>
>The qmail log at /var/log/maillog contains the following lines for 
>each delivery attempt:
>
>
>Aug 28 08:42:57 cabernet qmail: 1062025977.616597 new msg 476188
>Aug 28 08:42:57 cabernet qmail: 1062025977.616989 info msg 476188: 
>bytes 1012 from <jesse at va.com.au> qp 32496 uid 82
>Aug 28 08:42:57 cabernet qmail: 1062025977.620988 starting delivery 
>4202: msg 476188 to local rt-support at requests.va.com.au
>Aug 28 08:42:57 cabernet qmail: 1062025977.621542 status: local 1/10 
>remote 0/20
>Aug 28 08:42:58 cabernet qmail: 1062025978.117793 delivery 4202: 
>success: 
>RT_couldn't_find_the_queue:_supportqmail-inject:_fatal:_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/No_permission_to_create_tickets_in_the_queue_''.qmail-inject:_fatal:_unable_to_parse_this_line:/From:_RT::CorrespondAddress.not.set/Create_failed:_0_/_0_/_No_permission_to_create_tickets_in_the_queue_''._did_0+0+1/
>Aug 28 08:42:58 cabernet qmail: 1062025978.118481 status: local 0/10 
>remote 0/20
>Aug 28 08:42:58 cabernet qmail: 1062025978.118519 end msg 476188
>
>My question is this: why does qmail think the message has been 
>delivered successfully, when it is clear that this is not the case?
>
>Thankyou
>
>Jesse
>
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-- 

   ::: Jesse Reynolds +61 (0)414 669 790 ::: AIM - jessedreynolds :::
   ::: Virtual Artists Pty Ltd, Adelaide ::: http://www.va.com.au :::