[rt-users] not notifying cc's

Phil Homewood pdh at snapgear.com
Fri Aug 29 01:29:32 EDT 2003


Sean Perry wrote:
> I am running rt 3.0.4 and watchers listed as cc's are not getting cc'ed 
> on replys or resolves.  If I look in the rt.log I see it running the "On 
> Correspond" Scrip with the "Notify Requestors" action (after doing some 
> SQL digging) but the cc and bcc entries are blank.

It's doing what it's supposed to -- CCs aren't requestors, they're CCs.
Perhaps you want NotifyRequestorsAndCCs ?
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances



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