[rt-users] Problem with RT3 and FastCGI

[Fellhauer, Torsten]

Hi everybody,

I got a problem with RT 3.0.4 and Apache using FastCGI. Approx. once a day RT isn't working anymore and I get the error message below if I try to access RT.

Although the message states some MySQL or Permission Problems, the problem is Apache. After a restart of the Web Server everything is working again.

Any hints?

Torsten


Error message:
--------------

error:   	RT Couldn't write to session directory '/usr/local/rt3/var/session_data': DBD::mysql::st execute failed: MySQL server has gone away at /usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm line 54.

Stack:
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:60]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:569]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:497]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Lock/MySQL.pm:54]
[/usr/local/rt3/share/html/autohandler:51]
. Check that this dir ectory's permissions are correct. at /usr/local/rt3/share/html/Elements/SetupSessionCookie line 60.
context:  	
...  	
56:  	};
57:  	undef $cookies{'RT_SID'};
58:  	}
59:  	else {
60:  	die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@. Check that this dir ectory's permissions are correct.";
61:  	}
62:  	}
63:  	
64:  	if ( !$cookies{'RT_SID'} ) {
...  	
code stack:  	/usr/local/rt3/share/html/Elements/SetupSessionCookie:60
/usr/local/rt3/share/html/autohandler:51