[rt-users] RTFM not showing up in RT after install
Greg Heim
gheim at hitel.com
Wed Dec 3 13:11:43 EST 2003
After installing RTFM 2.0.1 on RT 3.0.7.01, I cannot see RTFM anywhere in
the RT interface. I understood it would have a new RTFM menu item at the
top level menu. I made a mistake during installation, but I think I
corrected. Here is the sequence of events:
- Installed RT 3.0.4 (months ago)
- Upgraded to RT 3.0.7.01 (weeks ago)
- Inadvertantly pointed RTFM 2.0.1 makefile to old RT 3.0.4 directory and
did "make install"
- Realized mistake, changed directory to 3.0.7.01 and did "make upgrade"
assuming this would correctly copy files to new location since database
was already created
- RTFM did not appear in RT
- Read article
http://lists.fsck.com/pipermail/rt-users/2003-October/018021.html which
although I'm not getting any errors, made me think maybe my upgrade didn't
work completely either so...
- Did "make install" from RT 3.0.7.01 source directory
- Did a "make install" of RTFM
- Failed on database table creation as expected, but installed other files
ok (again)
- Still no RTFM in RT menu
What gives? Can/should I remove RTFM and try again? (How? Just remove
FM_* tables?) Otherwise, what am I missing? I've searched the archives,
but haven't found much of use...
TIA,
Greg
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