[rt-users] RTFM not showing up in RT after install

Greg Heim gheim at hitel.com
Wed Dec 3 13:11:43 EST 2003


After installing RTFM 2.0.1 on RT 3.0.7.01, I cannot see RTFM anywhere in 
the RT interface.  I understood it would have a new RTFM menu item at the 
top level menu.  I made a mistake during installation, but I think I 
corrected.  Here is the sequence of events:

- Installed RT 3.0.4 (months ago)
- Upgraded to RT 3.0.7.01 (weeks ago)
- Inadvertantly pointed RTFM 2.0.1 makefile to old RT 3.0.4 directory and 
did "make install"
- Realized mistake, changed directory to 3.0.7.01 and did "make upgrade" 
assuming this would correctly copy files to new location since database 
was already created
- RTFM did not appear in RT
- Read article 
http://lists.fsck.com/pipermail/rt-users/2003-October/018021.html which 
although I'm not getting any errors, made me think maybe my upgrade didn't 
work completely either so...
- Did "make install" from RT 3.0.7.01 source directory
- Did a "make install" of RTFM
- Failed on database table creation as expected, but installed other files 
ok (again)
- Still no RTFM in RT menu

What gives?  Can/should I remove RTFM and try again?  (How?  Just remove 
FM_* tables?)  Otherwise, what am I missing?  I've searched the archives, 
but haven't found much of use...

TIA,

Greg



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