[rt-users] RTFM not showing up in RT after install

[Jesse Vincent]

On Wed, Dec 03, 2003 at 01:11:43PM -0500, Greg Heim wrote:
> 
> After installing RTFM 2.0.1 on RT 3.0.7.01, I cannot see RTFM anywhere in 
> the RT interface.  I understood it would have a new RTFM menu item at the 
> top level menu.  I made a mistake during installation, but I think I 
> corrected.  Here is the sequence of events:
> 
> - Installed RT 3.0.4 (months ago)
> - Upgraded to RT 3.0.7.01 (weeks ago)
> - Inadvertantly pointed RTFM 2.0.1 makefile to old RT 3.0.4 directory and 
> did "make install"
> - Realized mistake, changed directory to 3.0.7.01 and did "make upgrade" 
> assuming this would correctly copy files to new location since database 
> was already created

Apparently the "install" shell script shipped with rtfm _moves_ files
instead of copying them. Try again with a fresh tarball?


-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.