[rt-users] RT issues

[John Gedeon]

Hi,

    I am running RT 2.0.15 with apache 1.3.27 and fastcgi on solaris. 
Recently i have had a couple of users report that their replies to rt via 
email have not been recorded. I am at a loss as to why since it is only on 
2 specific tickets and both users have been and continue to use rt 
regularly via email.

Here is what I got from the log files but I do not know what is going on.

rt.log:
[Wed Dec  3 00:24:34 2003] [crit]: RT::Attachment->Create couldn't, as you 
didn'
t specify a transaction

[Wed Dec  3 00:24:35 2003] [err]: RT::Ticket=HASH(0x587060) couldn't init a 
tran
saction (Transaction Created)

[Wed Dec  3 00:24:35 2003] [crit]: correspondence (probably) not sent
[Wed Dec  3 14:14:55 2003] [crit]: RT::Attachment->Create couldn't, as you 
didn'
t specify a transaction

[Wed Dec  3 14:14:56 2003] [err]: RT::Ticket=HASH(0x587204) couldn't init a 
tran
saction (Transaction Created)

[Wed Dec  3 14:14:56 2003] [crit]: correspondence (probably) not sent
[Wed Dec  3 19:11:57 2003] [crit]: RT::Attachment->Create couldn't, as you 
didn'
t specify a transaction

[Wed Dec  3 19:11:59 2003] [crit]: The comment has been recorded


and procmail log
  From hhuang at qualcomm.com Tue Dec  2 16:24:30 2003
  Subject: Re: [qcteng #4583] Fwd: Re: it says 1.3 checked in for that 
symbol an
   Folder: /opt/rt/rt2/bin/rt-mailgate --queue dm --action 
correspond       6343
RT::Attachment->Create couldn't, as you didn't specify a transaction
RT::Ticket=HASH(0x587060) couldn't init a transaction (Transaction Created)
correspondence (probably) not sentFrom ywu at qualcomm.com Tue Dec  2 17:44:59 
2003


  From mriceerw at qualcomm.com Wed Dec  3 06:14:51 2003
  Subject: Saturn Re: [qcteng #4583] Fwd: Re: it says 1.3 checked in for
   Folder: /opt/rt/rt2/bin/rt-mailgate --queue dm --action 
correspond       3639
RT::Attachment->Create couldn't, as you didn't specify a transaction
RT::Ticket=HASH(0x587204) couldn't init a transaction (Transaction Created)
correspondence (probably) not sent

Obviously RT isnt creating the ticket since the transaction creation failed 
but I do not know how to find out why this is happening.
Could this be related to Mail client? Both users can add comments/replys to 
the tickets via the web but not email.

Any help is welcomed
TIA
John