[rt-users] RT issues

[Tremaine Lea]

> -----Original Message-----
> From: John Gedeon [mailto:jgedeon at qualcomm.com] 
> Sent: Wednesday, December 03, 2003 4:33 PM
> To: Jesse Vincent
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] RT issues
> 
> 
> At 01:05 PM 12/3/2003, Jesse Vincent wrote:
> 
> 
> 
> >On Wed, Dec 03, 2003 at 01:02:43PM -0800, John Gedeon wrote:
> > > Hi,
> > >
> > >    I am running RT 2.0.15 with apache 1.3.27 and fastcgi 
> on solaris. 
> > > Recently i have had a couple of users report that their 
> replies to 
> > > rt via email have not been recorded. I am at a loss as to 
> why since 
> > > it is only on 2 specific tickets and both users have been and 
> > > continue to use rt regularly via email.
> >
> >
> >What do the database's error logs say?
> 
> Our dba's said that they did not see any errors in the 
> database logs files. 
> Any other ideas?
> 
> >--
> >http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.

Hello John,

	Do the users still have a copy of the emails they've sent in their
sent items folders that you can compare against the SMTP logs?
Additionally, check the sent times on the mail against your webserver logs
and see if anything shows there.

Cheers,

Tremaine