[rt-users] RT issues

[John Gedeon]

At 01:05 PM 12/3/2003, Jesse Vincent wrote:



>On Wed, Dec 03, 2003 at 01:02:43PM -0800, John Gedeon wrote:
> > Hi,
> >
> >    I am running RT 2.0.15 with apache 1.3.27 and fastcgi on solaris.
> > Recently i have had a couple of users report that their replies to rt via
> > email have not been recorded. I am at a loss as to why since it is only on
> > 2 specific tickets and both users have been and continue to use rt
> > regularly via email.
>
>
>What do the database's error logs say?

Our dba's said that they did not see any errors in the database logs files. 
Any other ideas?

>--
>http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.