[rt-users] Upgrade from 1.0.7

[Alex]

Witold Koziel wrote:

>Thanks for the feedback. I know there are migration tools 1->2 and 2->3,
>and this is the path I intend to follow. Just wondering if anyone is
>aware of any gotchas/shortcuts etc, Any info you can provide is
>appreciated.
>  
>
I've had to keep the rt server downtime to a minimum (it was taking more 
than
3 days to process with around 27K tickets), so:

- Installed rt2 and rt3 completely before starting the migration (not 
optional step).
- Deleted all 'dead' tickets on the rt1 using mysql command line before 
starting the migration.
- Had to carefully edit the rt1->rt2 *and* rt2->rt3 migration script
- Wrote another script to do the whole migration in one step.
- Made lots of tests.
- The database migration was complete in 2h50m running FreeBSD 4.9-table
on a Dell 1650 server (one P3 Intel Xeon CPU/ 2GB RAM / SCSI 3 UW RAID 5)

Alex

>-Thanks,
>
>Witold
>
>-----Original Message-----
>From: John Gedeon [mailto:jgedeon at qualcomm.com] 
>Sent: Friday, December 05, 2003 12:37 PM
>To: Witold Koziel; rt-users at lists.fsck.com
>Subject: Re: [rt-users] Upgrade from 1.0.7
>
>I have not tried that. But I know of the RT2->RT3 tool so maybe easiest
>for you to migrate to 2 and then to 3. But then again I have not done
>that so there maybe a tool to go from 1->3.
>
>John
>At 08:13 AM 12/5/2003, Witold Koziel wrote:
>  
>
>>Hello all,
>>
>>We have been happily running RT 1.0.7 for quite some time now without 
>>any problems.
>>Has anyone upgraded from 1.0.x to the latest version? (I know there are
>>    
>>
>
>  
>
>>migration tools to 2.0)
>>
>>-Thanks,
>>
>>Witold
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>>
>>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>>    
>>
>
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>  
>