[rt-users] How to include ticket # in ticket history

Dan L. Ostrom dostrom at umich.edu
Sun Dec 7 17:01:07 EST 2003


Phil,
         Sorry, I was unclear in the original post.

         It is displayed in the places you mention, however, not
in the History section.


At 08:01 AM 12/8/2003, Phil Homewood wrote:
>Dan L. Ostrom wrote:
> > For example, when displaying the initial screen for a queues' tickets, you
> > can
> > then click on a single ticket and it is displayed on the next browser
> > screen that
> > appears. The problem is that the ticket # is not displayed anywhere in 
> that
> > display.
>
>It's not displayed in any of the following places???
>
>* browser title bar
>* top of the screen where the ticket subject is shown
>* in the "Basics" box
>* in the left-hand tab menu
>
>It's present in all of those locations in a stock-standard RT3 install...
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
>
>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm



############################################################
# Dan L. Ostrom                |  IT Contract Services     #
# Systems Administrator III    |  (734) 647-5664 (voice)   #
# University of Michigan       |  (734) 670-4001 pager)    #
# Ann Arbor Michigan           |  (734) 763-4050 (fax)     #
#  48109                       |                           #
############################################################



More information about the rt-users mailing list