[rt-users] How to include ticket # in ticket history

Phil Homewood pdh at snapgear.com
Sun Dec 7 17:01:48 EST 2003


Dan L. Ostrom wrote:
> For example, when displaying the initial screen for a queues' tickets, you 
> can
> then click on a single ticket and it is displayed on the next browser 
> screen that
> appears. The problem is that the ticket # is not displayed anywhere in that 
> display.

It's not displayed in any of the following places???

* browser title bar
* top of the screen where the ticket subject is shown
* in the "Basics" box
* in the left-hand tab menu

It's present in all of those locations in a stock-standard RT3 install...



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