[rt-users] Average Reponse time on RT

[Odhiambo Washington]

Hello RTusers,

We run 2.0.15 in production here, with the statistics package.
RT is able to give stats on number of tickets in queues, by day,
average time to resolution etc. 
I am now looking to see if we can also obtain stats for "Average Response
Time"? . If there is a way we can obtain that information, this will greatly
assist our folks in customer care in building information on our response
time in all queues that is accurate. 

Your assistance will be highly appreciated on this.


        cheers
       - wash 
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Odhiambo Washington                     . WANANCHI ONLINE LTD (Nairobi, KE)  |
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