[rt-users] latin <-> utf problem in rt-mailgate

[Palle Girgensohn]

Hi!

I just got this problem with an email sent to RT, one text part in the 
ISO-8859-1 charset, and two jpeg images.

Problem is, both jpegs are corrupt and the text in the message is presented 
converted to utf-8 *twice* (i.e. four bytes, an ö is tranferred as "Ã¥"). 
See the attached image for info. Emails look the same, and only the text 
that was delivered to RT as an attachment (well, the text part on en email 
that had two images attached, really, but that is technically an attachment 
too...).

In the database, the text is stored in the described (false) way, so this 
must be en error in mail gateway.

Here is the tuple in the database. Perhaps the contenttype is bad?


  id  | transactionid | parent | messageid | subject | filename | 
contenttype | contentencoding | content | headers | creator | created
----
 1571 |          1847 |   1570 |           |         |          | 
text/plain  |
 none           | Aktivitetens logga (149x65) får lite fin luft omkring 
sig på Meny men
under Lektion blir den intrÀngd i hörnan. Det senare ser inget vidare
ut. Har bara testat som LÀrare.

Se bifogade bilder.
 | content-type: text/plain; charset="utf-8"; format="flowed"
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: ISO-8859-1
Content-Length: 485
 |      51 | 2003-12-05 16:45:51
(1 row)


If you need it, I can send you the original email as well.

Setup: Perl 5.8.1, RT 3.0.7, postgresql-7.4, freebsd 4.9.

/Palle



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