[rt-users] Custom scripts based on the email body

[Rick Rezinas]

haven't tried this yet, but check this out:

http://lists.fsck.com/pipermail/rt-users/2003-January/011843.html

rick

On Mon, 08 Dec 2003, Joseph Spenner wrote:

> Not sure how others would handle it, but I'd use
> (again) my perl filter.
> Basically my filter replaces the rt aliases in
> /etc/aliases with something like:
> 
> general: "|/home/gman/scripts/filter.pl"
> 
> Then within filter.pl I search for certain content. 
> If I think it's spam, I just drop it.  If, in your
> example, I see certain keywords in the body, I could
> just pass it to a queue with a particular action:
> 
> open (PIPE, "|/opt/rt2/bin/rt-mailgate --queue general
> --action resolve");
> print PIPE @message;
> close PIPE;
> 
> If you'd like a copy of the filter, let me know and
> I'll send you a copy.
> 
> 
> --- Miles Scruggs <midgard at garnetws.com> wrote:
> > How would I perform custom actions, such as
> > resolving, changing ownership,
> > etc of a ticket, based on the content of a ticket
> > and the user?  
> > 
> > Basically I want to be able to change the status of
> > a ticket or the owner
> > from my mail program, without having to login to the
> > web interface.
> > 
> > I would like to just put some obcure code into the
> > base, and have it check
> > me against the user database, to make sure I was
> > allowed to do it
> > (status=resolved) (owner=newowner)   
> > 
> > How would I go about doing this?
> > 
> > Miles Scruggs
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at
> http://fsck.com/rtfm
> 
> 
> =====
> "I'm the Commander, see ... I do not need to explain why I say things.  That's the interesting thing about being the President ... [I] don't feel like I owe anybody an explanation."  -- President George W. Bush to the National Security Council
> 
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--
Rick Rezinas  503-889-7091
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994