[rt-users] Custom scripts based on the email body

[Joseph Spenner]

Not sure how others would handle it, but I'd use
(again) my perl filter.
Basically my filter replaces the rt aliases in
/etc/aliases with something like:

general: "|/home/gman/scripts/filter.pl"

Then within filter.pl I search for certain content. 
If I think it's spam, I just drop it.  If, in your
example, I see certain keywords in the body, I could
just pass it to a queue with a particular action:

open (PIPE, "|/opt/rt2/bin/rt-mailgate --queue general
--action resolve");
print PIPE @message;
close PIPE;

If you'd like a copy of the filter, let me know and
I'll send you a copy.


--- Miles Scruggs <midgard at garnetws.com> wrote:
> How would I perform custom actions, such as
> resolving, changing ownership,
> etc of a ticket, based on the content of a ticket
> and the user?  
> 
> Basically I want to be able to change the status of
> a ticket or the owner
> from my mail program, without having to login to the
> web interface.
> 
> I would like to just put some obcure code into the
> base, and have it check
> me against the user database, to make sure I was
> allowed to do it
> (status=resolved) (owner=newowner)   
> 
> How would I go about doing this?
> 
> Miles Scruggs
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm


=====
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