[rt-users] Re: Auto-opening and notifying tickets.

[seph]

> I've been playing with RT3 for a week or two now, but even with the Scrips
> it doesn't appear that I can automatically open a ticket and notify all
> users with the correspondence as per the behaviour of RT3.

I don't understand what you mean by "automatically open a ticket" 

When RT receives it, when a staff member works on it, when it's
tuesday? I suspect you're missing something, but it's hard to say

seph