[rt-users] Re: Auto-opening and notifying tickets.

[Chris Murton]

Jim,

Certainly a stumble I came upon was I couldn't get a scrip to work that would
automatically make tickets new -> open, as I don't want the support staff to
have to log in to the web interface to activate a ticket or to be notified by it, I want
a message to come in, and a ticket set to "open" and mailed out to the queue watchers
automatically.

Thanks for your help,
Chris.



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