[rt-users] Re: Auto-opening and notifying tickets.

[seph]

> Certainly a stumble I came upon was I couldn't get a scrip to work
> that would automatically make tickets new -> open, 

I've seen various AutoOpen contrib things, though I no longer remember
if they're rt2 or rt3. I can't imagine one would be hard to write.

> as I don't want the support staff to have to log in to the web
> interface to activate a ticket or to be notified by it, I want a
> message to come in, and a ticket set to "open" and mailed out to the
> queue watchers automatically.

Just to make sure, you know that notification mail doesn't require the
tickets be open? I don't really understand why you want things to
start in the Open state, but it's your workflow.

seph