[rt-users] How do I auto-assign tickets?

[Hanno Mueller]

Hi,


I'm still relatively new to RT and try to figure out how to set it up 
for our needs.

So how can I do the following:

- I have a queue and a variable number of people on the support staff.

- New tickets should be distributed evenly to the active members of the
   support staff and auto-assigned to the receiver.

   Say, with a staff of 3 supporters:

     - ticket #1 goes to supporter #1
     - ticket #2 goes to supporter #2
     - ticket #3 goes to supporter #3
     - ticket #4 goes to supporter #1
     etc.

- When one of them goes inactive (e.g. on holiday), new tickets should
   not be auto-assigned to him.

Is this possible in RT?


Thanks,

Hanno

-- 
Hanno Müller, Dipl.-Inform.

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