[rt-users] How do I auto-assign tickets?

[Jim Rowan]

> - I have a queue and a variable number of people on the support staff.
> 
> - New tickets should be distributed evenly to the active 
> members of the
>    support staff and auto-assigned to the receiver.
> 


The machinery to do this is not included in stock RT.

You'll need to do some work, but yes -- it's possible.

You need a way to tell RT which people are active.
You'll need to write perl code to do the round-robin ticket assignment.
That will go in a scrip that is called when tickets are created.