[rt-users] automatically Cc someone depending on who the requestor is
Mike Patterson
mikep at uclink.berkeley.edu
Fri Dec 12 10:30:51 EST 2003
I've been requested to Cc a manager for every ticket that someone in one
of their particular unit requests.
The easy solution would be to have them mail a different queue, and use
different scrips for that queue.
But I'd prefer to do something else if possible.
Perhaps I could add all of those people to a RT group. Have a custom
scrip that Cc's this guy if the requestor belongs to that group.
Is there a better way?
Could someone please give me a clue of what a custom scrip of that
nature would look like?
Thanks,
Mike
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