[rt-users] managing multiple queues

[Brendan Strejcek]

I'm setting up RT for a department with multiple administrative domains
(this is my criteria: if a group has its own manager, it deserves a
queue). By default, ticket cardinality seems to be an attribute of the
global RT instance. I think it would be more elegant if it were an
attribute of the queue. For example, (assuming 3 example queues) I would
like the following three ticket subject lines to make sense:

 [purchases example.com #13] buy something

 [hr example.com #13] fire someone

 [tech example.com #13] fix something

where purchases, hr, and tech are all independent queues. The default
behavior seems to indicate this would actually look like:

 [example.com #13] buy something

 [example.com #14] fire someone

 [example.com #15] fix something

I think what I want is for the global AutoReply template to contain
something like:

 [{$queuename} {$rtname} #{$Ticket->id}]

(or whatever should be used for $queuename) rather than

 [{$rtname} #{$Ticket->id}]

but this doesn't seem to address the independent ticket numbers per
queue. It seems to me like most people would rather configure RT the way
I described above, so I assume I'm just missing something.

Thanks in advance.

-- Brendan