[rt-users] Re: managing multiple queues

seph seph at directionless.org
Fri Dec 12 12:01:19 EST 2003


> I'm setting up RT for a department with multiple administrative domains
> (this is my criteria: if a group has its own manager, it deserves a
> queue). By default, ticket cardinality seems to be an attribute of the
> global RT instance. I think it would be more elegant if it were an
> attribute of the queue. 

what happens when you move a ticket between queues? In my world view,
tickets should have unique numbers per install. If you want really
separate queues, maybe you want separate RT installs?

seph



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