[rt-users] Re: managing multiple queues

[rtusers-lists-fsck-com at jal.org]

On Fri, 12 Dec 2003, seph wrote:

> what happens when you move a ticket between queues? In my world view,
> tickets should have unique numbers per install. If you want really
> separate queues, maybe you want separate RT installs?

The way this is normally* handled is that database-internal unique IDs are 
not exposed. Every ticket has a unique ID, and a queue ID. If a ticket 
moves between queues, you Do Something to make it unique, such as 
renumbering it, appending something, or whatever.

I'm not denying that this would be a huge change for RT; I'm just 
illustrating what other applications that have encountered this sort 
of problem do.

-j

*This causes other problems, such as users expecting that the ID they
see is actually the ID of the record, leading to other conclusions about 
internal software states, causing lots of confusion all around. Ain't
software grand?




-- 
Jamie Lawrence                                        jal at jal.org
"Saying 'please' is for losers"
    -Joe Tucci