[rt-users] Creating tickets on behalf of others

[Fran Fabrizio]

What would be really nice is that when a user calls or stops by with a
problem, and I then email helpdesk to create a ticket, I could put them
as the Cc: and have Helpdesk make them a requestor for the item.  Is
that possible?  Don't think I've seen anything like that in the docs.

Thanks,
Fran

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Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653