[rt-users] Creating tickets on behalf of others

[Sebastian Flothow]

Am Freitag, den 12. Dezember 2003, um 20:53, schrieb Fran Fabrizio:
> What would be really nice is that when a user calls or stops by with a
> problem, and I then email helpdesk to create a ticket, I could put them
> as the Cc: and have Helpdesk make them a requestor for the item.

Should be no problem - in the "People" section, just add a new 
requestor, and maybe delete the current one.

It may be possible to automate this with a script, though I can't help 
you there.



Sebastian

--
Sebastian Flothow
sebastian at flothow.de

 > Because it reverses the logical flow of conversation.
Why is top posting frowned upon?