[rt-users] Creating tickets on behalf of others

[Fran Fabrizio]

Yes, it's the automation I am after - I want RT to see there is a Cc:
and that this is a new ticket, and make the Cc: a co-requestor.  Maybe I
can script it someday.

-Fran

On Fri, 2003-12-12 at 15:15, Sebastian Flothow wrote:
> Am Freitag, den 12. Dezember 2003, um 20:53, schrieb Fran Fabrizio:
> > What would be really nice is that when a user calls or stops by with a
> > problem, and I then email helpdesk to create a ticket, I could put them
> > as the Cc: and have Helpdesk make them a requestor for the item.
> 
> Should be no problem - in the "People" section, just add a new 
> requestor, and maybe delete the current one.
> 
> It may be possible to automate this with a script, though I can't help 
> you there.
> 
> 
> 
> Sebastian
> 
> --
> Sebastian Flothow
> sebastian at flothow.de
> 
>  > Because it reverses the logical flow of conversation.
> Why is top posting frowned upon?
-- 

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653