[rt-users] RTFM install problems

[Senoner Samuel]

I also use Outlook and RT works fine.
Users usually use the web interface, but when I create a ticket by mail I see the text part and the html attached.

Samuel 

-----Original Message-----
From: jflanders at burrelles.com [mailto:jflanders at burrelles.com] 
Sent: Saturday,13 December,2003 05:26
To: rt-users at lists.fsck.com
Subject: [rt-users] RTFM install problems

Second hurdle, when installing RTFM it'll ask for the MySQL root password which I give it and it creates a couple of table (I've verfied
this) it then asks again for the password which when I give to it the install script abruptly ends putting me back to the prompt.  When I restart Apache there is not RTFM on the right side and no new rights to give to users or groups.  But there is 9 new tables in MySQL under RT.
Any ideas. 

BTW I hope you do throw in a HTML stripper in a later release it's been a major hanging point for us in implementing RT since our company uses Outlook.  Our company's programmer is trying to modify a perl script to do it (in his free time) and once he's done I'll be sure to share it (I've already shared what he has so far).  Right now it removes the HTML tags but not the lines its on so you have to scroll down to see the text.

Jarrod Flanders
A+, Network+
Computer Technician
Burrelles Information Services, LLC



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