[rt-users] Disabling commenting for a queue?

[MAS]

--On 16 December 2003 10:17 -0500 Graham Mainwaring
<gmainwaring at dynogen.com> wrote:

> Suppose you had a queue that was politically sensitive and required
> full transparency - i.e. there are to be no private comments by ticket
> owners/watchers, and all discussion is to be mailed back to the
> requestor. How would you do this? 

Probably just a matter of configuring the appropriate Scrips and
ScripActions...

For full transparency you'd probably want to create a new ScripAction
entry called "Notify All" in the db table with ExecModule=Notify and
Argument=All (or All,Owner,OtherRecipients; I don't know without looking
at the code whether passing All to Notify.pm sends mail to everyone or
just Requestors, Ccs and AdminCcs).

Then you can use that entry to create two new Scrips:

On Comment Notify All with template XXXX
On Correspond Notify All with template XXXX

You'd still be able to "Comment" on the tickets in this queue, but
everyone would get a copy of the comments.

Of course, there may be a better way... :)

mike