[rt-users] RE: Cc broken in 3.0.6

[Senoner Samuel]

Does the log file of rt show that it is sending the mail to the cc or des ist show that he didn't find any recipient?

Samuel 

-----Original Message-----
From: Craig Schenk [mailto:murple at murple.net] 
Sent: Tuesday,16 December,2003 17:05
To: Ruslan U. Zakirov
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] RE: Cc broken in 3.0.6

> *IF* you look in Configuration->Global->Scrips or in
> Configuration->Queues->Your Queue->Scrips then you'll find there 
> Configuration->Queues->default
> set of scrips with nice descriptions.

These are the global scrips set right now. This RT server is unmodified from a production server other than to add some users and modify the RT_SiteConfig.pm file. I have not changed any scrips. These are enabled globally:

On Correspond Open Tickets with template Blank On Create Autoreply To Requestors with template Autoreply On Create Notify AdminCcs with template Transaction On Correspond Notify AdminCcs with template Admin Correspondence On Correspond Notify Requestors and Ccs with template Correspondence On Correspond Notify Other Recipients with template Correspondence On Comment Notify AdminCcs as Comment with template Admin Comment On Comment Notify Other Recipients as Comment with template Correspondence On Resolve Notify Requestors with template Resolved

There is a scrip globally enabled that says it will notify requestors and Ccs, at least based on the way I read "On Correspond Notify Requestors and Ccs with template Correspondence"... but only requestors get the email when there is a response to a ticket.

> May be I've missed something do you have Cc'ers for those Tickets in 
> WebUI on Ticket's people page?

Yes. It stores and displays the Cc field right, but does not send email when a ticket is replied to.

And just in case I configured something wrong, this is whats in my RT_SiteConfig.pm file:

Set($rtname , "rt.office.com");
Set($Organization , "rt.office.com");
Set($OwnerEmail , 'CraigSchenk1\@office.com'); Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp , '^rt\@rt.office.com$'); Set($WebPath , "/rt"); Set($WebBaseURL , "http://rt.office.com"); Set($WebURL , "http://rt.office.com/rt/"); Set($WebImagesURL , "http://rt.office.com/rt/NoAuth/images/");
Set($LogoURL , $WebImagesURL . "rt.jpg"); Set($TrustHTMLAttachments , undef); Set($CorrespondAddress , 'rt\@rt.office.com'); Set($CommentAddress , 'rt-comment\@rt.office.com'); 1;



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