[rt-users] RE: Cc broken in 3.0.6

[Craig Schenk]

The /opt/rt3/var/log directory contains nothing... no logfile at all. It was
owned by root & group bin, per the default install. I tried making it owned by
the web server & group rt, even making it world writable, and nothing's
getting written still. Is logging not enabled by default, or am I looking in
the wrong place?



On 16-Dec-2003 Senoner Samuel wrote:
> Does the log file of rt show that it is sending the mail to the cc or des
> ist show that he didn't find any recipient?
> 
> Samuel 
> 
> -----Original Message-----
> From: Craig Schenk [mailto:murple at murple.net] 
> Sent: Tuesday,16 December,2003 17:05
> To: Ruslan U. Zakirov
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] RE: Cc broken in 3.0.6
> 
>> *IF* you look in Configuration->Global->Scrips or in
>> Configuration->Queues->Your Queue->Scrips then you'll find there 
>> Configuration->Queues->default
>> set of scrips with nice descriptions.
> 
> These are the global scrips set right now. This RT server is unmodified from
> a production server other than to add some users and modify the
> RT_SiteConfig.pm file. I have not changed any scrips. These are enabled
> globally:
> 
> On Correspond Open Tickets with template Blank On Create Autoreply To
> Requestors with template Autoreply On Create Notify AdminCcs with template
> Transaction On Correspond Notify AdminCcs with template Admin Correspondence
> On Correspond Notify Requestors and Ccs with template Correspondence On
> Correspond Notify Other Recipients with template Correspondence On Comment
> Notify AdminCcs as Comment with template Admin Comment On Comment Notify
> Other Recipients as Comment with template Correspondence On Resolve Notify
> Requestors with template Resolved
> 
> There is a scrip globally enabled that says it will notify requestors and
> Ccs, at least based on the way I read "On Correspond Notify Requestors and
> Ccs with template Correspondence"... but only requestors get the email when
> there is a response to a ticket.
> 
>> May be I've missed something do you have Cc'ers for those Tickets in 
>> WebUI on Ticket's people page?
> 
> Yes. It stores and displays the Cc field right, but does not send email when
> a ticket is replied to.
> 
> And just in case I configured something wrong, this is whats in my
> RT_SiteConfig.pm file:
> 
> Set($rtname , "rt.office.com");
> Set($Organization , "rt.office.com");
> Set($OwnerEmail , 'CraigSchenk1\@office.com');
> Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp ,
> '^rt\@rt.office.com$'); Set($WebPath , "/rt"); Set($WebBaseURL ,
> "http://rt.office.com"); Set($WebURL , "http://rt.office.com/rt/");
> Set($WebImagesURL , "http://rt.office.com/rt/NoAuth/images/");
> Set($LogoURL , $WebImagesURL . "rt.jpg"); Set($TrustHTMLAttachments ,
> undef); Set($CorrespondAddress , 'rt\@rt.office.com'); Set($CommentAddress ,
> 'rt-comment\@rt.office.com'); 1;
> 
> 
> 
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