[rt-users] Default queue for new tickets

[Todd Chapman]

You can use Group Rights to control ticket creation for
your queues. There is even a "See Queue" right.

You didn't mention what version of RT you are using?

I am using RT3, but I have only been using it for 3 days
so I don't know how this worked in RT2.

-Todd

On Tue, Dec 16, 2003 at 04:05:48PM -0500, Susan Keaney wrote:
> Does anyone know if/how this can be done?  I'd like to not allow everyone to see the list of queues.  Instead, I would like users to be able to create new tickets with the tickets going to a default queue (similar to tickets created via email).
> 
> Any thoughts?
> 
> Thanks,
> Susan M. Keaney