[rt-users] Default queue for new tickets

[Harald Wagener]

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Am 16.12.2003 um 22:05 schrieb Susan Keaney:

> Does anyone know if/how this can be done?  I'd like to not allow 
> everyone to see the list of queues.  Instead, I would like users to be 
> able to create new tickets with the tickets going to a default queue 
> (similar to tickets created via email).
>
> Any thoughts?
>

You want to give Your users access to the SelfService part of the ui. 
If You want to know what an unprivileged user sees when logging in, try

<url to Your RT instance/SelfService>

as a privileged user.

Regards,
     Harald
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