[rt-users] Re: RT and Mail Servers on Two Different Machines

[Everett Littles]

It is getting the mail because I can check mail on that server and see 
it.  It just for whatever reason, doesn't show up in the queue.



On Dec 17, 2003, at 7:52 AM, seph wrote:

>> I currently have an existing helpdesk address on my mail server
>> helpdesk at test.domain.com .  I would like the mail from that address to
>> mail its way into RT.  I've read the RT manual a million times and I
>> am just missing something.  As I (wrongly) interpreted things, I set
>> up my mail server to forward mail to my RT server at
>> rt at rt.otherserver.domain.com.  Then I also put rt:
>> "|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"
>> in the aliases file on my RT server.
>> Needless to say, it is not working.
>
> do you know that the rt server is even getting the email? Look in your
> various MTA logs. You should either be able to find an error, or
> determin that it's an MTA problem.
>
> seph