[rt-users] Re: RT and Mail Servers on Two Different Machines

[seph]

> I currently have an existing helpdesk address on my mail server
> helpdesk at test.domain.com .  I would like the mail from that address to
> mail its way into RT.  I've read the RT manual a million times and I
> am just missing something.  As I (wrongly) interpreted things, I set
> up my mail server to forward mail to my RT server at
> rt at rt.otherserver.domain.com.  Then I also put rt:
> "|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond"
> in the aliases file on my RT server.
> Needless to say, it is not working.

do you know that the rt server is even getting the email? Look in your
various MTA logs. You should either be able to find an error, or
determin that it's an MTA problem.

seph