[rt-users] Performance issues when viewing tickets with attachments

[Rick Rezinas]

Maybe BP breaks out the special sauce when you sign on with a support
contract.  To me they provide an exemplary, supportable product that
solves real problems for free.  And Jesse spends a lot of time on this
list of freeloaders (like me).  I'd say you're getting a lot for your
money.  Let's quit flaming the good guys and provide something positive.

rick

On Wed, 17 Dec 2003, Michael Gibbons wrote:

> So this issue isn't affecting your paying customers? If not, is this 
> because they don't use attachments or don't care about the performance 
> hits? Am I wrong in assuming that this (significantly) affects everyone 
> using attachments?
> 
> Cheers,
> Mike
> 
> Jesse Vincent wrote:
> 
> >
> >On Wed, Dec 17, 2003 at 09:46:21AM -0800, Michael Gibbons wrote:
> > 
> >
> >>Hi Jesse,
> >>
> >>It sounds like this issue is a known issue but that it may require some 
> >>work to resolve. 
> >>   
> >>
> >...
> > 
> >
> >>Can you shed some more light on when exactly this might be scheduled? 
> >>I'm sorry for my impatience, but I just spent about 30 seconds waiting 
> >>for a single ticket to load (and our machines are by no means slow).
> >>   
> >>
> >
> >The work we do is driven by issues that affect us personally, that
> >affect paying customers and that customers comission us to develop. If
> >you're interested in diving in and doing the tuning work, I'm sure
> >others would appreciate your efforts greatly. If you're interested in
> >having us do the work, mail us at sales at bestpractical.com and we can
> >work up a quote.
> >
> >	Best,
> >	Jesse Vincent
> >	Best Practical Solutions, LLC
> >
> >
> > 
> >
> >>Thanks,
> >>Mike
> >>
> >>Jesse Vincent wrote:
> >>
> >>   
> >>

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--
Rick Rezinas  503-889-7091
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994