[rt-users] Re: Editing tickets / comments

[seph]

> However, there's one detail I would like you to add. Privileged
> users _should_ be able to edit tickets and/or comments. We're using
> RT in a different way, tickets are not directly created by the user
> via mail. Instead people usually call us and tell us about a
> specific problem and its upon us to open a new ticket, so an editing
> option would really be a nice addition.

As documented, who can edit tickets is controlled by the acl and
groups system. read the docs.

seph