[rt-users] Re: Editing tickets / comments

[Harald Wagener]

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Am 18.12.2003 um 17:10 schrieb seph:

>> However, there's one detail I would like you to add. Privileged
>> users _should_ be able to edit tickets and/or comments. We're using
>> RT in a different way, tickets are not directly created by the user
>> via mail. Instead people usually call us and tell us about a
>> specific problem and its upon us to open a new ticket, so an editing
>> option would really be a nice addition.
>
> As documented, who can edit tickets is controlled by the acl and
> groups system. read the docs.
>
> seph

Seph,
I think Sven meant to modify existing transactions, which is not part 
of the rt3 philosophy.
Regards,
     Harald
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