[rt-users] Re: rt-users Digest, Vol 2, Issue 69

[Sven.Buttler at de.enersysinc.com]

I read the docs, the only group right which comes close to what I
need is "Modify Ticket". However, while I can change status, topic,
priority with this, editing comments (correcting typos etc.) still 
isn't possible. 

Could you give me a hint as to what right(s) I need to look for?

Kinds Regards

Sven Buttler







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        Subject:        rt-users Digest, Vol 2, Issue 69

> However, there's one detail I would like you to add. Privileged
> users _should_ be able to edit tickets and/or comments. We're using
> RT in a different way, tickets are not directly created by the user
> via mail. Instead people usually call us and tell us about a
> specific problem and its upon us to open a new ticket, so an editing
> option would really be a nice addition.

As documented, who can edit tickets is controlled by the acl and
groups system. read the docs.

seph







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