[rt-users] Re: Emailing RT group on ticket creation only

[seph]

> The last major thing I'm trying to implement on my system is email
> notification of certain groups of people. Basically, I want RT to send an
> email to a certain RT group when a new ticket is created in a certain queue.
> I realize that I could set this group up in the Cc or AdminCc fields, but it
> looks like the people in those fields are notified of all changes to the
> ticket. I want notification to go out only when the ticket is created.

They're only notified of all changes if you scrip it such that they
are. Do you mean to have both CCs and AdminCCs emailed on all changes?

seph