[rt-users] Re: Emailing RT group on ticket creation only

[Tim Wilson]

On 12/20/03 10:59 AM, "seph" <seph at directionless.org> wrote:

>> The last major thing I'm trying to implement on my system is email
>> notification of certain groups of people. Basically, I want RT to send an
>> email to a certain RT group when a new ticket is created in a certain queue.
>> I realize that I could set this group up in the Cc or AdminCc fields, but it
>> looks like the people in those fields are notified of all changes to the
>> ticket. I want notification to go out only when the ticket is created.
> 
> They're only notified of all changes if you scrip it such that they
> are. Do you mean to have both CCs and AdminCCs emailed on all changes?
> 
> seph

It appears to me that if I a Cc on a queue that they don't get any emails,
and if I set an AdminCc on a queue that they get notified of everything that
happens to a ticket. I guess the ideal behavior, for me anyway, would be for
any users who are set as Cc on a particular queue to get an email on ticket
creation only.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270