[rt-users] Re: Emailing RT group on ticket creation only

[AJ]

Ran into the same dilema. What I ended up doing is changing the global on
create autoreply from 'autoreply to requestors' to 'notify requestors and
cc's'.

A.J.





-----Original Message-----
From: rt-users-bounces at lists.fsck.com
[mailto:rt-users-bounces at lists.fsck.com] On Behalf Of Tim Wilson
Sent: Monday, December 22, 2003 10:26 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Re: Emailing RT group on ticket creation only

On 12/20/03 10:59 AM, "seph" <seph at directionless.org> wrote:

>> The last major thing I'm trying to implement on my system is email
>> notification of certain groups of people. Basically, I want RT to send an
>> email to a certain RT group when a new ticket is created in a certain
queue.
>> I realize that I could set this group up in the Cc or AdminCc fields, but
it
>> looks like the people in those fields are notified of all changes to the
>> ticket. I want notification to go out only when the ticket is created.
> 
> They're only notified of all changes if you scrip it such that they
> are. Do you mean to have both CCs and AdminCCs emailed on all changes?
> 
> seph

It appears to me that if I a Cc on a queue that they don't get any emails,
and if I set an AdminCc on a queue that they get notified of everything that
happens to a ticket. I guess the ideal behavior, for me anyway, would be for
any users who are set as Cc on a particular queue to get an email on ticket
creation only.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270

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