[rt-users] unable to response from rt

[Ruslan U. Zakirov]

Łukasz Dudek wrote:
> Dnia Śro, Gru 24, 2003 o godzinie 02:28:44 +0300, Ruslan U. Zakirov napisał :
> 
>>Łukasz Dudek wrote:
>>
>>>Hello,
>>>
>>>my configuration.
>>>
>>>rt-3.0.7
>>>qmail-sql
>>>
>>>in rt.log i have.
>>>
>>>[Wed Dec 24 09:21:38 2003] [info]:
>>><rt-3.0.7-9-58.8.04432955988844 at pinco.pl> #9/58 - Scrip 9  (/usr/
>>>local/rt3/lib/RT/Action/SendEmail.pm:92)
>>>[Wed Dec 24 09:21:38 2003] [info]:
>>><rt-3.0.7-9-58.8.04432955988844 at pinco.pl>
>>>No recipients found. Not sending.
>>>(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
>>>
>>>Scrip 9 on default install is:
>>>On Resolve Notify Requestors with template Resolved
>>
>>This scrip works only if you 'Resolve' ticket.
> 
> 
> and this is what i'm doing, maybe i inserted log in wrong place of my
> mail, i tried to show that if im doing resolve rt should response to 
> requestor but it does not do that.
> 
> 
>>'Resolve' ne 'Reply'.
>>You should add scrip that works on Correspond.
> 
> 
> this is Scrip 5 on default install:
> On Resolve Notify Requestors with template Resolved
When you change status to Resolve and ships it with Reply or Comment in 
one request RT interpret this action like two different Transactions. 
One for resolving and one for correspondence or comment.

Sorry, but I don't know where problem is.
		Best regards. Ruslan.
> 
> 
>>>
>>>but if i try to simply replay to ticket it also fails.
>>>
>>>if someone can point me in some direction i would be gratefull
>>>
> 
> 
> regards,
> mocart