[rt-users] unable to response from rt

[Ruslan U. Zakirov]

Łukasz Dudek wrote:
> Hello,
> 
> my configuration.
> 
> rt-3.0.7
> qmail-sql
> 
> so i have in dotqmail table
> 
> INSERT INTO `dotqmails` VALUES ('alias', 'pinco.pl', 'tech2', '|
> /var/qmail/bin/preline /usr/local/rt3/bin/rt-mailgate --queue tech
> --action correspond --url http://pinco.pl:8080');
> INSERT INTO `dotqmails` VALUES ('alias', 'pinco.pl', 'tech2-comment', '|
> /var/qmail/bin/preline /usr/local/rt3/bin/rt-mailgate --queue tech
> --action comment --url http://pinco.pl:8080 --debug');
> 
> i think it's quite obvious what it's doing
> 
> so i can create ticket when sending email to tech2 at pinco.pl,
> i can comment on this ticket, byt i cannot replay to its requestor 
> from rt
> 
> in rt.log i have.
> 
> [Wed Dec 24 09:21:38 2003] [info]:
> <rt-3.0.7-9-58.8.04432955988844 at pinco.pl> #9/58 - Scrip 9  (/usr/
> local/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 24 09:21:38 2003] [info]:
> <rt-3.0.7-9-58.8.04432955988844 at pinco.pl>
>  No recipients found. Not sending.
> (/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
> 
> Scrip 9 on default install is:
> On Resolve Notify Requestors with template Resolved
This scrip works only if you 'Resolve' ticket.
'Resolve' ne 'Reply'.
You should add scrip that works on Correspond.
> 
> 
> but if i try to simply replay to ticket it also fails.
> 
> if someone can point me in some direction i would be gratefull
> 
> regards,
> mocart