[rt-users] RT EX_TEMPFAIL receiving email ticket?

[asterr]

If you are sure that the queue and URL specifications are correct, I would
also check:
1) does the user have permissions to reply/create (depending on what this
   e-mail would do) in this queue?

2) that the size of the e-mail does not exceed the limitations set in either
   the RT config or the database.

-Aaron

On Wed, 24 Dec 2003, Gary Lawrence Murphy wrote:

> 
> One of our users reported receiving a warning message in reply to
> sending a ticket to RT via email.  I know it's not much to go on at
> this point, but I had confirmed that RT could receive emails, so I'm
> just wondering if the following transcript fragment suggests anything
> I may have misconfigured ...
> 
> >RT server error.
> >
> >The RT server which handled your email did not behave as expected. It
> >said:
> >
> >temporary failure
> >
> > "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
> > http://feed2.xmlteam.com:8008/"... Deferred: prog mailer
> > (/usr/sbin/smrsh) exited with EX_TEMPFAIL
> >Warning: message still undelivered after 4 hours
> >Will keep trying until message is 5 days old
> 
> -- 
>     gary lawrence murphy <gary at xmlteam.com> :: xml team solutions
>      :: sports data integration through open standard sportsml ::
>              www.xmlteam.com :: sportwire.sourceforge.net
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>