[rt-users] relationship not set when ticket is resolved

rene at realhost.dk rene at realhost.dk
Mon Dec 29 09:54:59 EST 2003


Hi All

I have just set up approvals with the following template :

"
===Create-Ticket: Fakturering
Subject: Fakturering af {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Refers-To: {$Tickets{"TOP"}->Id}
Owner: rbs, ps
Queue: Billing
Type: Approval
Content: hvad er der at sige... de skylder os penge

ENDOFCONTENT
"

And created a new queue "Billing" and made a global scrip, that on
resolved creates a new tickte from the above.

When I resolve a ticket an approval is created in the Billing queue but
the "Depended-On-By" is not set... Can anyone please help, I'w been
struggling with this all day :(

Best regards

Rene Brask



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