[rt-users] relationship not set when ticket is resolved

[Rene Brask Soerensen]

On Mon, 2003-12-29 at 15:54, rene at realhost.dk wrote:
> Hi All
> 
> I have just set up approvals with the following template :
> 
> "
> ===Create-Ticket: Fakturering
> Subject: Fakturering af {$Tickets{'TOP'}->Subject}
> Depended-On-By: {$Tickets{'TOP'}->Id}
> Refers-To: {$Tickets{"TOP"}->Id}
> Owner: rbs, ps
> Queue: Billing
> Type: Approval
> Content: bla bla...
> 
> ENDOFCONTENT
> "
> 
Which is taken from the manuals simple example, so the meaning should be
straight forward... 

> And created a new queue "Billing" and made a global scrip, that when a ticket is 
> resolved creates a new ticket from the above.
> 
> When I resolve a ticket an approval is created in the Billing queue but
> the "Depended-On-By" is not set... Can anyone please help, I've been
> struggling with this all day :(
> 

Thought it was a simple, maybe to simple question...

but can anyone a least verify that the "Depended-On-By" should be set???

Regards René