[rt-users] Reply to address

[Bob Goldstein]

Don't know about postfix, but I ran into something similar
recently.  I configured a machine whose dns arecord was
"machinename" and a cname of "domainname" pointing to it.
My naive intention was to use the cname as the publically
visible name, so I could move RT to another box later.

Well, sendmail itself translates the cname in To or From
into the arecord on the fly.  So even though I properly
sent mail to rt at domainname, it arrived addressed to
rt at machinename.

I couldn't find any way around this.  So for admin reasons
here, I'm going to assign a separate IP (with arecord).
The box will have it's machinename identity with one IP+arecord
and a second identity as rt with a separate IP (that I can
then move to another box.)

   bobg


>Hi,
>
>Having a problem with a few non local LAN individuals replying to
>tickets. For some reason the reply to address for some users is
>rt at machinename instead of rt at domainname. I have the proper reply to
>address listed in Site_Config and even have canonical mappings setup in
>postfix. I have the same problem on multiple queues. 
>
>What is puzzling is that for most users local or not the reply to
>address is either the default in Site_Config or the configured queue
>address and works as expected.
>
>Has anyone else seen this?
>
>RT 3.0.7_1
>Perl 5.8
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>
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>
>